Privacy Policy
1. Introduction
This Privacy Policy outlines how Cworld/ Ceramic World (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors (“you” or “your”) to our website www.cworldkochi.com (the “Website”). We are committed to ensuring the privacy and security of your personal information when you visit or interact with our Website.
By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. Please read this policy carefully. If you do not agree with our practices, please do not use our Website.
2. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information
Contact Information: Name, email address, phone number, and mailing address, collected when you fill out contact forms, request a quote, or subscribe to our newsletter.
Payment Information: Payment details such as credit card information or billing address (collected securely through third-party payment gateways when applicable).
Non-Personal Information
Browsing Data: Information about your interaction with our Website, including IP address, browser type, operating system, and pages visited, collected through cookies and similar technologies.
Device Information: Information related to the device you use to access the Website, such as device model and screen resolution.
3. How We Use Your Information
We may use the information collected for the following purposes:
Provide Services: To process orders, deliver products (tiles, sanitary ware, epoxy, granites, bathroom accessories), and manage transactions.
Communication: To respond to your inquiries, send order confirmations, and provide customer service.
Marketing: To send newsletters, promotions, or product updates that you may be interested in (with your consent, if required by law).
Website Improvement: To enhance user experience and analyze traffic and usage patterns.
Legal Compliance: To comply with applicable legal obligations and resolve disputes.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: With trusted third-party service providers (e.g., shipping companies, payment processors) who help us run our business and provide services to you.
Legal Requirements: If required by law or in response to valid legal requests (e.g., subpoenas, court orders), or to protect the rights, property, or safety of Cworld, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our Website. This helps us personalize your experience and analyze website traffic.
Cookies: Small data files stored on your device to improve user experience (e.g., remembering login details, keeping items in the shopping cart). You can adjust your browser settings to block or delete cookies, but some features of the Website may not function properly as a result.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption of sensitive data (such as payment information) and regular security audits.
However, please note that no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may request access to or correction of the personal information we hold about you.
Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Marketing Opt-Out: You can opt out of receiving marketing communications by following the “unsubscribe” instructions included in those communications or by contacting us directly.
To exercise these rights, please contact us at cworldkochi@gmail.com.
8. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.